Home > Health & Safety Services > Frequently Asked Questions
General Information
How do I register and pay for a class?
Registering is easy. Register online with a credit card, or if you prefer, simply call or visit your local Southern Tier Chapter. Business hours are Monday through Friday, 8:30am - 4:30pm, excluding major holidays.
Childcare Providers
Register by calling (607) 785-7207 during regular business hours.
Will I receive a confirmation - and can I get a receipt?
If you register online, you will receive an e-mail confirmation. Remember to verify the date and time of your training session as it appears on your confirmation. No further reminders or confirmations are issued.
Can I take a class if I have a medical condition or a special educational need?
We will work with you to accomodate medical conditions or disabilities as much as possible, although certification requirements vary among classes. For more information, or to prearrange a class, call the Health and Safety department at (607) 785-7207 or send an e-mail.
How actively must I participate in class?
You will learn more, and have more fun, by participating as much as possible. Most classes include videos, group discussions and skills practice that requires you to participate in hands-on activities. Since some of the skills practice takes place on the floor, please wear comfortable, non-restrictive clothing.
To receive certification, you must attend all class sessions and pass both skills and written testing.
What if I'm late to class?
Since the core of most programs is taught at the beginning of class, you won't want to miss a minute of class time. In order to maximize training time, session starting times are firm. Late arrivals are admitted at the discretion of the instructor, but tardiness may affect certification. If you arrive too late or miss a scheduled class, a re-registration fee may be assessed to register for another class.
Can I transfer or cancel a class?
If you need to transfer or cancel a class, please let us know at least 3 full working days in advance so we may fill your space. Please be sure to call during regular business hours (Monday through Friday, 8:30am - 4:30pm, excluding major holidays). We will make every effort to accomodate your request, but refunds and transfers may not be honored if made without sufficient advance notice. A re-registration fee will be assessed if we cannot fill your space or if you miss your scheduled class.
Can lost certificates by replaced?
We can send you replacement certificates for any course taught in the Southern Tier Chapter as long as your certification is still valid. Simply provide the course name, location and completion dates when making your request. A $5 processing fee will be assessed for each replacement certificate issued.
Can I get sick using a manikin?
CPR training with manikins is a safe and common practice. According to the Centers for Disease Control, there has never been a reported case of any infectious disease transmitted through the use of CPR manikins.
The American Red Cross trains nearly 12 million people annually in lifesaving skills and follows widely accepted guidelines for cleaning and decontaminating training manikins to reduce the risk of disease transmission.
To minimize your risk even further, you should practice good personal hygiene (i.e. frequent hand washing) and follow basic health precautions - especially if you have a condition that would increase the risk of exposure to infection for yourself or other participants.
What if I have a respiratory ailment or other infection?
If training cannot be postponed, you can call our office ahead of time and request your own manikin. Your manikin will not be used by anyone else until it has been cleaned according to the recommended end-of-class decontamination procedures.
Please request your own manikin if you have:
- An acute condition, such as a cold, sore throat or cuts and sores on your hands and around your mouth.
- Tested positive for hepatitis B surface antigen (HBsAg), indicating you are currently infected with the hepatitis B virus.
- A chronic infection indicated by long-term positive blood tests for HBsAg or a positive blood test for antibodies to HIV, the virus that cuases many severe infections including AIDS.
- A condition that makes you unusually likely to get an infection.
Anti-Discrimination Policy
No person will be excluded from service or classes because of race, ethnic origin, religion, handicap, gender or sexual orientation.